Turnaround
The turnaround time on your order with Transom inc. starts when you’ve paid a 50% deposit on your order(s), we have all information required to complete your order (artwork, shipping info, etc.) and your art proofs have been approved. Delay in receipt of *any* of this info could result in production delays. Most art proofs are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 10-12 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of art proofs could also result in production delays.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Transom inc.' control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate. Contact us for current rush production availability.
Minimums
All minimums for Transom inc. are listed independently through our website, but an approximate condensed version for apparel is:
• 1 Ink Color: 12 Pieces Minimum
• 2 Ink Colors: 24 Pieces Minimum
• 3-6 Ink Colors: 36 Pieces Minimum
• Full Color Process Printing: 72 Piece Minimum .
• All minimums vary per design and garment color.
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us.
Terms
We require a 50% deposit payment on all orders and orders under $50.00 must be paid in full. Orders must be paid in full at the time of pickup. Orders scheduled to ship must be paid in full prior to shipment. If your school/organization requires different payment methods please contact us. We accept all major credit cards, cash or check payments. If you pay via check, the turnaround time clock on your order will not begin until your check clears. Resellers/Brokers must provide a copy of your current valid State Resale Certificate.
Artwork
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Text must be converted to outlines. Printing can only be as good as the artwork. Transom inc. will not be responsible for poor quality printing due to poor artwork. Prior to placing your order, we request that you to send a copy of your art and any questions regarding its print ability to info@transomtshirts.com. We will review your artwork and make recommendations for achieving the best imprint possible, generally within 24 hours.
Transom inc. is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, and placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your items will print. Transom inc. will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.
Due to variances in computer monitors and printers, colors in an artwork proof or mockup are not true to the finished product. If you desire a specific color match, please specify the color by providing either a physical sample or listing a corresponding Pantone Ink color (PMS color) on your purchase order. Additional color matching fees apply.
Copyrights and Ownership
In accordance with copyright laws, a design is the property of the designer; said design cannot be reproduced in any way, without the written consent of the owner. All drawings, artwork files, color separations, films, screens, proofs and other visual presentation materials supplied by Transom inc. shall remain the property of Transom inc. and may be shown in printed or online portfolios for the length of the lifetime of the artist. Final artwork and concepts may not be given to other artists to alter, reproduce or post online in any way without the express written permission of Transom inc..
Max Imprint Sizes
Please note that not all shirts are manufactured exactly the same. The following dimensions are to be used for reference as a "safe" zone to avoid printing on any seams or edges. Please check the individual product page for exact measurements for the product you are looking for.
• Youth Sizes - 11” W x 12” H
• Adult Unisex - 15" W x 19" H
• Ladies Sizes - 12" W x 13" H
NOTE: We scale your art to fit the smallest size in your order. We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens. We can create two set ups for one design, set up charges may apply and quantity minimums must be met.
Screens
Our screen fees are a one time fee per color, per side, per design. Payment of screen setup fees does NOT constitute the purchase of a screen. We store all films and screens for up to 1 years. The scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens. Please keep the max imprint sizes in mind when ordering for youth and adult sizes.
Out of Stock Items
Transom inc. is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Customer Supplied Garments
All customer supplied garments are decorated AT THE CUSTOMER'S OWN RISK. Transom inc. cannot control and may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print or embroidered quality or durability on any work done with customer supplied garments.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $35.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, we start to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a restocking fee plus any additional fees required to cover services already rendered. If the order is completed no refund will be issued. No cancellations will be accepted once production or any manipulation of the garments (printing, embroidery, etc.) has begun on the order.
Must-Have Dates
Transom inc. will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
Shipping and Store Pickup
Transom inc. is not responsible for any shipping delays caused by the shipping company. Store pickups are scheduled Monday-Friday from 9:00 am - 5:00 pm. We encourage you to check the quantity and quality of your order immediately. Transom inc. will not be held responsible for problems with your order unless we are notified of the issue within 24 hours of delivery. All sales are final since artwork approval is necessary before a job can enter production.
Storage
When your merchandise or work is completed we may hold and store your goods after pickup date at our Transom inc. warehouse facility at your request. Transom inc. will not be liable if there is a fire, extended coverage, vandalism, malicious mischief and sprinkler leakage for your good and you shall assume full risk of loss. Transom inc. will store your goods for up to 2 weeks at no additional costs to you, but we will charge your card for your remaining invoice balance as of the "pickup" date listed on your invoice.
Holidays
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turnaround time:
• New Year's Day
• Memorial Day
• Good Friday
• Independence Day
• Labor Day
• Thanksgiving Day
• The Day After Thanksgiving
• Christmas Eve
• Christmas Day
• The Day After Christmas
• New Year's Eve
• Three kings Day
Under-Runs & Spoilage
Due to the nature of this business, Transom inc. will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).
Transom inc. will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Transom inc. is only responsible for the $7.50 you would have paid us for the shirt).
Returned Checks
Your invoice will reflect a $40.00 returned check fee.
Pricing
Estimates, quotes, proposals, etc. expire within 15 days and are subject to change upon review of submitted artwork. Transom inc. reserves the right to change pricing without notice.
Garment Disclaimer
Transom inc. is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it's initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn't sell (purple shirts aren't selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, we cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us. We will be glad to provide you with any information that may help you avoid this issue.
Out of Stock Items
Due to the wide variety of brands, styles, colors, and sizes Transom inc. does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. We will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.
Satisfaction Clause
Transom inc. will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Quality Assurance
We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. Transom inc. will not be responsible for errors with your order if notified after 24 hours of receiving the goods. While we do quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of the order size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 24 hours of date of delivery. Please email to submit your claim. If Transom inc. is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you return the misprinted shirts back to our shop. Transom inc. will not be responsible for any shirts sold or given away prior to returning the order.